[hidden]:not([hidden=until-found i]){display:none!important}
img{max-width:100%}
  :root{
    --bg:#F6F8F7;
    --surface:#FFFFFF;
    --surface-sunk:#EEF2F1;
    --ink:#16232A;
    --ink-muted:#51636A;
    --ink-faint:#84969C;
    --accent:#0B5D6B;
    --accent-strong:#08444E;
    --accent-tint:#E3F0EE;
    --accent-ink:#FFFFFF;
    --line:#DCE4E2;
    --line-strong:#C3CFCC;
    --success:#2F7A4D;
    --success-tint:#E6F2EA;
    --warning:#9A6A12;
    --warning-tint:#FBF0DD;
    --critical:#B3261E;
    --critical-tint:#FBE9E7;
    --locked:#6B5F52;
    --locked-tint:#F1ECE4;
    --shadow: 0 1px 2px rgba(20,35,38,0.06), 0 6px 20px -8px rgba(20,35,38,0.15);
    --radius: 10px;
    --font-display:'Fraunces', Georgia, 'Times New Roman', serif;
    --font-body:'Public Sans', -apple-system, Segoe UI, Roboto, sans-serif;
    --font-mono:'IBM Plex Mono', 'Courier New', monospace;
  }
  *{box-sizing:border-box;}
  html{-webkit-text-size-adjust:100%;}
  body{
    margin:0;
    background:var(--bg);
    color:var(--ink);
    font-family:var(--font-body);
    font-size:17px;
    line-height:1.55;
    -webkit-font-smoothing:antialiased;
  }
  a{color:var(--accent-strong);}
  button{font-family:inherit;}
  :focus-visible{outline:3px solid var(--accent); outline-offset:2px;}

  .skiplink{position:absolute; left:-9999px;}
  .skiplink:focus{left:1rem; top:1rem; z-index:200; background:var(--surface); padding:.6rem 1rem; border-radius:8px; box-shadow:var(--shadow);}

  /* ---------- demo banner ---------- */
  .demo-banner{
    background:var(--locked-tint);
    color:var(--locked);
    border-bottom:1px solid var(--line-strong);
    font-size:13.5px;
    text-align:center;
    padding:7px 12px;
    font-weight:600;
    letter-spacing:.01em;
  }

  /* ---------- top bar ---------- */
  .topbar{
    background:var(--surface);
    border-bottom:1px solid var(--line);
    padding: 18px clamp(16px,4vw,40px) 0;
  }
  .topbar-row{
    display:flex; align-items:flex-end; justify-content:space-between; gap:24px; flex-wrap:wrap;
    max-width:1180px; margin:0 auto;
  }
  .brand{display:flex; flex-direction:column; gap:2px; padding-bottom:14px;}
  .brand-mark{
    font-family:var(--font-display); font-weight:700; font-size:26px; letter-spacing:.01em; color:var(--accent-strong);
    display:flex; align-items:baseline; gap:9px;
  }
  .brand-mark small{
    font-family:var(--font-body); font-weight:600; font-size:12.5px; letter-spacing:.09em; text-transform:uppercase; color:var(--ink-muted);
  }
  .brand-sub{font-size:13.5px; color:var(--ink-muted);}

  .portal-switch{display:flex; gap:4px; padding-bottom:0;}
  .portal-switch button{
    appearance:none; border:1px solid transparent; background:transparent; color:var(--ink-muted);
    font-size:14.5px; font-weight:600; padding:10px 16px; border-radius:8px 8px 0 0; cursor:pointer;
    border-bottom:3px solid transparent; transition:color .15s ease, background .15s ease;
  }
  .portal-switch button:hover{color:var(--accent-strong); background:var(--accent-tint);}
  .portal-switch button[aria-selected="true"]{color:var(--accent-strong); border-bottom-color:var(--accent);}

  main{max-width:1180px; margin:0 auto; padding:28px clamp(16px,4vw,40px) 80px;}
  .view{display:none;}
  .view.active{display:block; animation:fade .25s ease;}
  @media (prefers-reduced-motion:reduce){ .view.active{animation:none;} }
  @keyframes fade{from{opacity:0; transform:translateY(4px);} to{opacity:1; transform:none;}}

  h1.page-title{font-family:var(--font-display); font-size:clamp(26px,3vw,32px); font-weight:600; margin:0 0 4px; text-wrap:balance;}
  .page-lede{color:var(--ink-muted); font-size:15.5px; margin:0 0 28px; max-width:62ch;}

  .card{background:var(--surface); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow);}
  .card-pad{padding:22px clamp(18px,3vw,28px);}

  /* ---------- Agent portal layout ---------- */
  .agent-grid{display:grid; grid-template-columns: minmax(0,1.15fr) minmax(0,0.85fr); gap:22px; align-items:start;}
  @media (max-width:880px){ .agent-grid{grid-template-columns:1fr;} }

  .section-heading{
    font-family:var(--font-display); font-size:19px; font-weight:600; margin:0 0 14px;
    display:flex; align-items:center; gap:10px;
  }
  .section-heading .count{
    font-family:var(--font-mono); font-size:12.5px; color:var(--ink-muted); font-weight:400;
    background:var(--surface-sunk); border-radius:999px; padding:2px 10px;
  }

  /* steps */
  .steps{display:flex; flex-direction:column; gap:12px;}
  .step{
    border:1px solid var(--line); border-radius:var(--radius); background:var(--surface);
    padding:16px 18px; display:flex; gap:14px;
  }
  .step[data-state="done"]{border-color:var(--success); background:var(--success-tint);}
  .step[data-state="locked"]{border-color:var(--warning); background:var(--warning-tint);}
  .step-num{
    font-family:var(--font-mono); font-weight:600; font-size:14px; color:var(--ink-muted);
    width:30px; height:30px; border-radius:50%; background:var(--surface-sunk); display:flex; align-items:center; justify-content:center; flex-shrink:0;
  }
  .step[data-state="done"] .step-num{background:var(--success); color:#fff;}
  .step[data-state="locked"] .step-num{background:var(--warning); color:#fff;}
  .step-body{flex:1; min-width:0;}
  .step-title{font-weight:700; font-size:15.5px; margin:0 0 3px;}
  .step-desc{color:var(--ink-muted); font-size:14px; margin:0;}
  .step-verbatim{
    margin-top:10px; background:var(--surface); border:1px dashed var(--line-strong); border-radius:8px;
    padding:12px 14px; font-size:14.5px; color:var(--ink);
  }
  .step-verbatim strong{display:block; font-size:11.5px; letter-spacing:.08em; text-transform:uppercase; color:var(--warning); margin-bottom:5px;}
  .step-actions{margin-top:12px; display:flex; align-items:center; gap:10px; flex-wrap:wrap;}
  .check-row{display:flex; align-items:center; gap:8px; font-size:14px; color:var(--ink-muted);}
  .check-row input{width:18px; height:18px;}

  .btn{
    appearance:none; border:1px solid var(--line-strong); background:var(--surface); color:var(--ink);
    font-weight:700; font-size:14.5px; padding:10px 18px; border-radius:8px; cursor:pointer;
    transition:transform .08s ease, box-shadow .12s ease;
  }
  .btn:hover{box-shadow:var(--shadow);}
  .btn:active{transform:translateY(1px);}
  .btn:disabled{opacity:.45; cursor:not-allowed; box-shadow:none;}
  .btn-primary{background:var(--accent); border-color:var(--accent); color:var(--accent-ink);}
  .btn-primary:hover{background:var(--accent-strong); border-color:var(--accent-strong);}
  .btn-ghost{background:transparent; border-color:transparent; color:var(--accent-strong); padding:8px 4px;}
  .btn-sm{padding:7px 13px; font-size:13.5px;}

  .lock-banner{
    display:flex; gap:12px; align-items:flex-start; background:var(--warning-tint); border:1px solid var(--warning);
    color:#5C3E0A; padding:14px 16px; border-radius:var(--radius); font-size:14.5px; margin-bottom:18px;
  }
  .lock-banner .glyph{font-size:20px; line-height:1;}

  /* form */
  .field{margin-bottom:14px;}
  .field label{display:block; font-size:13.5px; font-weight:700; margin-bottom:6px; color:var(--ink);}
  .field input, .field select{
    width:100%; padding:11px 13px; font-size:16px; border:1.5px solid var(--line-strong); border-radius:8px;
    background:var(--surface); color:var(--ink); font-family:inherit;
  }
  .field input:focus, .field select:focus{border-color:var(--accent);}
  .field-row{display:grid; grid-template-columns:1fr 1fr; gap:12px;}
  @media (max-width:520px){ .field-row{grid-template-columns:1fr;} }

  .plan-list{display:flex; flex-direction:column; gap:10px; margin-bottom:18px;}
  .plan{
    border:1.5px solid var(--line-strong); border-radius:var(--radius); padding:13px 15px; cursor:pointer;
    display:flex; justify-content:space-between; gap:12px; align-items:center;
  }
  .plan:hover{border-color:var(--accent);}
  .plan[data-selected="true"]{border-color:var(--accent); background:var(--accent-tint);}
  .plan-name{font-weight:700; font-size:15px;}
  .plan-meta{font-size:13px; color:var(--ink-muted);}
  .plan-premium{font-family:var(--font-mono); font-weight:600; font-size:15px; white-space:nowrap;}

  .handoff{margin-top:18px; padding-top:18px; border-top:1px solid var(--line);}
  .handoff-row{display:flex; gap:10px; flex-wrap:wrap; margin-bottom:12px;}
  .chip-row{display:flex; gap:8px; flex-wrap:wrap; margin-top:10px;}
  .chip{
    font-size:12.5px; font-weight:600; padding:5px 11px; border-radius:999px; background:var(--surface-sunk);
    color:var(--ink-muted); border:1px solid var(--line);
  }
  .chip.phase2::after{content:" \00b7 Phase 2";  color:var(--ink-faint);}

  .code-callout{
    font-family:var(--font-mono); background:var(--accent-strong); color:#fff; border-radius:10px;
    padding:16px 20px; margin-bottom:18px; display:flex; align-items:center; justify-content:space-between; gap:14px; flex-wrap:wrap;
  }
  .code-callout .code{font-size:22px; font-weight:600; letter-spacing:.06em;}
  .code-callout .label{font-family:var(--font-body); font-size:12.5px; text-transform:uppercase; letter-spacing:.08em; opacity:.85;}

  /* Beneficiary portal */
  .lookup-wrap{max-width:460px;}
  .lookup-wrap .field-row-inline{display:flex; gap:10px;}
  .lookup-wrap input{text-transform:uppercase; letter-spacing:.08em; font-family:var(--font-mono);}

  .summary-list{display:flex; flex-direction:column; gap:0;}
  .summary-row{display:flex; justify-content:space-between; gap:16px; padding:12px 0; border-bottom:1px solid var(--line); font-size:15px;}
  .summary-row:last-child{border-bottom:none;}
  .summary-row .k{color:var(--ink-muted);}
  .summary-row .v{font-weight:600; text-align:right;}

  .compliance-check{display:flex; align-items:center; gap:10px; padding:9px 0; border-bottom:1px solid var(--line); font-size:14.5px;}
  .compliance-check:last-child{border-bottom:none;}
  .compliance-check .dot{width:9px; height:9px; border-radius:50%; background:var(--success); flex-shrink:0;}
  .compliance-check .ts{margin-left:auto; font-family:var(--font-mono); font-size:12.5px; color:var(--ink-muted);}

  .sign-box{border:1.5px dashed var(--line-strong); border-radius:var(--radius); padding:20px; margin-top:18px;}
  .sign-box input[type="text"]{font-family:var(--font-display); font-size:22px; font-style:italic;}

  .empty-state{color:var(--ink-muted); font-size:15px; padding:30px 0; text-align:center;}

  /* Manager review table */
  .mgr-toolbar{display:flex; justify-content:space-between; align-items:center; gap:14px; margin-bottom:16px; flex-wrap:wrap;}
  .stat-row{display:flex; gap:14px; flex-wrap:wrap; margin-bottom:22px;}
  .stat{background:var(--surface); border:1px solid var(--line); border-radius:var(--radius); padding:16px 20px; min-width:150px; box-shadow:var(--shadow);}
  .stat .num{font-family:var(--font-display); font-size:30px; font-weight:600; line-height:1;}
  .stat .lbl{font-size:12.5px; color:var(--ink-muted); text-transform:uppercase; letter-spacing:.06em; margin-top:6px;}

  table.enroll-table{width:100%; border-collapse:collapse; font-size:14.5px;}
  .enroll-table thead th{
    text-align:left; font-size:12px; text-transform:uppercase; letter-spacing:.06em; color:var(--ink-muted);
    padding:0 14px 10px; border-bottom:1.5px solid var(--line-strong); font-weight:700;
  }
  .enroll-table tbody td{padding:13px 14px; border-bottom:1px solid var(--line); vertical-align:middle;}
  .enroll-table tbody tr:hover{background:var(--surface-sunk); cursor:pointer;}
  .table-scroll{overflow-x:auto; border-radius:var(--radius); border:1px solid var(--line); background:var(--surface); box-shadow:var(--shadow);}
  .table-scroll table{min-width:640px;}

  .pill{display:inline-flex; align-items:center; gap:6px; font-size:12.5px; font-weight:700; padding:4px 11px; border-radius:999px;}
  .pill-progress{background:var(--warning-tint); color:var(--warning);}
  .pill-awaiting{background:var(--accent-tint); color:var(--accent-strong);}
  .pill-signed{background:var(--success-tint); color:var(--success);}

  .code-tag{font-family:var(--font-mono); font-weight:600; font-size:13.5px;}

  .modal-backdrop{
    position:fixed; inset:0; background:rgba(22,35,42,.45); display:flex; align-items:flex-start; justify-content:center;
    padding:6vh 16px; z-index:100; overflow-y:auto;
  }
  .modal-backdrop[hidden]{display:none;}
  .modal{background:var(--surface); border-radius:14px; max-width:560px; width:100%; box-shadow:0 20px 60px rgba(20,35,38,.3); padding:26px 26px 22px;}
  .modal-head{display:flex; justify-content:space-between; align-items:flex-start; gap:14px; margin-bottom:14px;}
  .modal h2{font-family:var(--font-display); font-size:21px; margin:0;}
  .modal-close{background:none; border:none; font-size:22px; cursor:pointer; color:var(--ink-muted); line-height:1; padding:2px 6px;}

  .visually-hidden{position:absolute; width:1px; height:1px; overflow:hidden; clip:rect(0 0 0 0); white-space:nowrap;}

  footer.foot{max-width:1180px; margin:0 auto; padding:0 clamp(16px,4vw,40px) 40px; color:var(--ink-faint); font-size:12.5px;}

  /* ---------- login gate ---------- */
  .gate{
    position:fixed; inset:0; background:var(--bg); z-index:300; display:flex; align-items:center; justify-content:center; padding:24px;
  }
  .gate-card{max-width:380px; width:100%; text-align:center;}
  .gate-card .brand-mark{justify-content:center; margin-bottom:6px;}
  .gate-card p.gate-sub{color:var(--ink-muted); font-size:14.5px; margin:0 0 22px;}
  .gate-card .field{text-align:left;}
  .gate-error{color:var(--critical); font-size:13.5px; display:none; margin:0 0 12px;}

  /* ---------- landing page ---------- */
  .landing{max-width:1000px; margin:0 auto; padding:44px clamp(16px,4vw,40px) 80px;}
  .landing-head{text-align:center; margin-bottom:36px;}
  .landing-head .brand-mark{justify-content:center; font-size:32px;}
  .landing-head p{color:var(--ink-muted); font-size:16px; margin:10px auto 0; max-width:52ch;}
  .tile-grid{display:grid; grid-template-columns:repeat(auto-fit, minmax(220px,1fr)); gap:16px; margin-bottom:40px;}
  .tile{
    background:var(--surface); border:1px solid var(--line); border-radius:14px; box-shadow:var(--shadow);
    padding:24px 20px; text-align:left; cursor:pointer; appearance:none; font-family:inherit; display:flex; flex-direction:column; gap:8px;
    transition:transform .1s ease, border-color .15s ease;
  }
  .tile:hover{border-color:var(--accent); transform:translateY(-2px);}
  .tile .glyph{font-size:26px;}
  .tile .tile-title{font-family:var(--font-display); font-weight:600; font-size:18px; color:var(--ink);}
  .tile .tile-desc{font-size:13.5px; color:var(--ink-muted); line-height:1.45;}
  .tile .tile-arrow{margin-top:auto; font-weight:700; color:var(--accent-strong); font-size:13.5px;}

  .landing-section-title{
    font-size:12.5px; text-transform:uppercase; letter-spacing:.08em; color:var(--ink-muted); font-weight:700;
    margin:0 0 14px; text-align:center;
  }
  .daily-login-row{display:flex; gap:14px; justify-content:center; flex-wrap:wrap; margin-bottom:40px;}
  .login-tile{
    background:var(--surface); border:1px solid var(--line); border-radius:12px; padding:16px 22px; min-width:130px;
    text-align:center; box-shadow:var(--shadow); cursor:pointer; font-family:inherit;
  }
  .login-tile:hover{border-color:var(--accent);}
  .login-tile .glyph{font-size:22px; display:block; margin-bottom:6px;}
  .login-tile .name{font-weight:700; font-size:14px;}
  .login-tile .status{font-size:11.5px; color:var(--ink-muted); margin-top:2px;}
  .login-tile[data-soon="true"]{opacity:.55; cursor:default;}

  .carrier-section{text-align:center;}
  .carrier-note{font-size:12px; color:var(--warning); margin:0 0 12px; font-weight:600;}
  .carrier-row{display:flex; gap:10px; justify-content:center; flex-wrap:wrap;}
  .carrier-chip{
    background:var(--surface-sunk); border:1px solid var(--line); border-radius:999px; padding:8px 16px;
    font-size:13.5px; font-weight:600; color:var(--ink-muted);
  }
  .back-home{background:none; border:none; color:var(--accent-strong); font-weight:700; font-size:13.5px; cursor:pointer; padding:8px 0;}

  /* ---------- count the money ---------- */
  .money-table{width:100%; border-collapse:collapse; font-size:13.5px;}
  .money-table th{text-align:left; font-size:11px; text-transform:uppercase; letter-spacing:.05em; color:var(--ink-muted); padding:0 6px 8px; font-weight:700;}
  .money-table td{padding:6px; vertical-align:middle;}
  .money-row-label{font-weight:700; white-space:nowrap;}
  .money-row-label .dir{display:block; font-size:11px; font-weight:600;}
  .money-row-label .dir.higher{color:var(--success);}
  .money-row-label .dir.lower{color:var(--critical);}
  .money-input{width:90px; padding:7px 8px; border:1.5px solid var(--line-strong); border-radius:6px; font-family:var(--font-mono); font-size:13.5px;}
  .money-freq{padding:6px 6px; border:1.5px solid var(--line-strong); border-radius:6px; font-size:12.5px; font-family:inherit;}
  .money-summary{
    border:1.5px solid var(--success); border-radius:var(--radius); background:var(--success-tint); padding:16px 18px; margin-top:16px;
  }
  .money-summary-title{font-weight:700; font-size:13px; margin:0 0 3px; display:flex; align-items:center; gap:6px;}
  .money-summary-sub{font-size:12px; color:var(--ink-muted); margin:0 0 12px;}
  .money-summary-boxes{display:grid; grid-template-columns:1fr 1fr 1fr; gap:10px;}
  .money-box{background:var(--surface); border-radius:8px; padding:10px 8px; text-align:center;}
  .money-box .lbl{font-size:10.5px; text-transform:uppercase; letter-spacing:.05em; color:var(--ink-muted); font-weight:700;}
  .money-box .val{font-family:var(--font-mono); font-weight:700; font-size:18px; margin-top:2px;}
  .money-box.current .val{color:var(--critical);}
  .money-box.new .val{color:var(--ink);}
  .money-box.net .val{color:var(--success);}
  .calc-row{display:flex; align-items:center; gap:8px; margin-top:16px; flex-wrap:wrap;}
  .calc-row input, .calc-row select{padding:8px 10px; border:1.5px solid var(--line-strong); border-radius:6px; font-family:var(--font-mono); font-size:14px;}
  .calc-row input{width:110px;}
  .calc-result{font-family:var(--font-mono); font-weight:700; background:var(--surface-sunk); border-radius:6px; padding:8px 14px; min-width:90px; text-align:center;}
  .count-notes{width:100%; margin-top:14px; padding:10px 12px; border:1.5px solid var(--line-strong); border-radius:8px; font-family:inherit; font-size:14px; resize:vertical; min-height:64px;}
  .dsnp-warning{margin-top:14px; background:var(--critical-tint); color:var(--critical); border:1px solid var(--critical); border-radius:8px; padding:10px 14px; font-size:13px; font-weight:600;}

  /* ---------- full script sections ---------- */
  .script-section{border:1px solid var(--line); border-radius:var(--radius); background:var(--surface); padding:18px 20px; margin-bottom:14px;}
  .script-section[data-done="true"]{border-color:var(--success); background:var(--success-tint);}
  .script-section-title{font-family:var(--font-display); font-size:16.5px; font-weight:600; margin:0 0 12px; display:flex; align-items:center; gap:8px;}
  .script-banner{border-radius:8px; padding:9px 13px; font-size:13px; font-weight:600; margin-bottom:12px;}
  .script-banner.warn{background:var(--warning-tint); color:var(--warning); border:1px solid var(--warning);}
  .script-banner.danger{background:var(--critical-tint); color:var(--critical); border:1px solid var(--critical);}
  .vb{background:var(--accent-tint); border-radius:8px; padding:10px 13px; font-size:14px; margin-bottom:9px; color:var(--ink);}
  .vb.must{background:var(--critical-tint); color:#7A1913; font-weight:600;}
  .vb .mustlabel{display:block; font-size:10.5px; text-transform:uppercase; letter-spacing:.07em; color:var(--critical); font-weight:700; margin-bottom:3px;}
  .note-line{font-size:13px; color:var(--ink-muted); margin-bottom:9px;}
  .script-confirm{margin-top:10px; padding-top:10px; border-top:1px dashed var(--line); font-weight:600;}
  .mini-field{margin-bottom:10px;}
  .mini-field label{display:block; font-size:12.5px; font-weight:700; margin-bottom:4px;}
  .mini-field input, .mini-field select, .mini-field textarea{width:100%; padding:9px 11px; font-size:15px; border:1.5px solid var(--line-strong); border-radius:7px; font-family:inherit;}
  .mini-row{display:grid; grid-template-columns:1fr 1fr; gap:10px;}
  @media (max-width:520px){ .mini-row{grid-template-columns:1fr;} }
  .checklist-item{display:flex; align-items:flex-start; gap:9px; padding:7px 0; border-bottom:1px solid var(--line); font-size:13.5px;}
  .checklist-item:last-child{border-bottom:none;}
  .checklist-item input{margin-top:3px; width:16px; height:16px; flex-shrink:0;}
  .link-grid{display:grid; grid-template-columns:repeat(auto-fit,minmax(130px,1fr)); gap:8px; margin-bottom:10px;}
  .link-grid a{
    display:block; text-align:center; padding:9px 8px; border:1.5px solid var(--line-strong); border-radius:7px;
    font-size:12.5px; font-weight:700; color:var(--ink); text-decoration:none;
  }
  .link-grid a:hover{border-color:var(--accent); color:var(--accent-strong);}
  .med-table{width:100%; border-collapse:collapse; font-size:13px; margin-bottom:8px;}
  .med-table th{text-align:left; font-size:10.5px; text-transform:uppercase; color:var(--ink-muted); padding:0 5px 6px;}
  .med-table td{padding:4px 5px;}
  .med-table input{width:100%; padding:6px 7px; border:1.5px solid var(--line-strong); border-radius:5px; font-size:13px; font-family:inherit;}
  .satisfaction-table{width:100%; border-collapse:collapse; font-size:13px; margin-bottom:8px;}
  .satisfaction-table th{font-size:10.5px; text-transform:uppercase; color:var(--ink-muted); padding:0 6px 6px; text-align:center;}
  .satisfaction-table th:first-child{text-align:left;}
  .satisfaction-table td{padding:6px; text-align:center; border-top:1px solid var(--line);}
  .satisfaction-table td:first-child{text-align:left; font-weight:700;}
  .overall-progress{
    position:sticky; top:0; background:var(--surface); border:1px solid var(--line); border-radius:var(--radius);
    padding:12px 16px; margin-bottom:16px; box-shadow:var(--shadow); z-index:5;
  }
  .overall-progress .bar{height:8px; background:var(--surface-sunk); border-radius:999px; overflow:hidden; margin-top:8px;}
  .overall-progress .bar-fill{height:100%; background:var(--accent); border-radius:999px; transition:width .2s ease;}

  /* ---------- VCAP coaches ---------- */
  .coach-grid{display:grid; grid-template-columns:repeat(auto-fit,minmax(140px,1fr)); gap:10px; margin:10px 0 4px;}
  .coach-card{
    border:1.5px solid var(--line-strong); border-radius:10px; padding:12px 10px; text-align:center; cursor:pointer; background:var(--surface);
  }
  .coach-card:hover{border-color:var(--accent);}
  .coach-card[data-selected="true"]{border-color:var(--accent); background:var(--accent-tint);}
  .coach-card .avatar{width:40px; height:40px; border-radius:50%; margin:0 auto 6px; display:flex; align-items:center; justify-content:center; font-family:var(--font-display); font-weight:700; font-size:16px; color:#fff; overflow:hidden;}
  .coach-card .avatar img{width:100%; height:100%; object-fit:cover; object-position:top center;}
  .coach-card .cname{font-weight:700; font-size:13.5px;}
  .coach-card .ctitle{font-size:10.5px; text-transform:uppercase; letter-spacing:.05em; color:var(--ink-muted); margin-top:1px;}

  .vcap-widget{
    position:fixed; right:18px; bottom:18px; width:280px; max-width:calc(100vw - 36px); background:var(--surface); border:1px solid var(--line);
    border-radius:14px; box-shadow:0 12px 32px rgba(20,35,38,.22); z-index:60; overflow:hidden; font-size:13px;
  }
  .vcap-widget[hidden]{display:none;}
  .vcap-head{display:flex; align-items:center; gap:9px; padding:11px 13px; background:var(--accent-strong); color:#fff;}
  .vcap-head .avatar{width:30px; height:30px; border-radius:50%; background:rgba(255,255,255,.2); display:flex; align-items:center; justify-content:center; font-weight:700; flex-shrink:0; overflow:hidden;}
  .vcap-head .avatar img{width:100%; height:100%; object-fit:cover; object-position:top center;}
  .vcap-head .info{line-height:1.2;}
  .vcap-head .name{font-weight:700; font-size:13.5px;}
  .vcap-head .role{font-size:10.5px; opacity:.85;}
  .vcap-live-dot{width:7px; height:7px; border-radius:50%; background:#4ADE80; margin-left:auto; flex-shrink:0; animation:pulse 1.6s infinite;}
  @keyframes pulse{0%,100%{opacity:1;} 50%{opacity:.35;}}
  .vcap-feed{max-height:220px; overflow-y:auto; padding:10px 13px; display:flex; flex-direction:column; gap:8px;}
  .vcap-msg{background:var(--surface-sunk); border-radius:8px; padding:7px 10px; font-size:12.5px; line-height:1.4;}
  .vcap-msg.compliance{background:var(--success-tint); color:#1c5a34; font-weight:600;}
  .vcap-toggle{width:100%; text-align:left; padding:8px 13px; background:var(--surface-sunk); border:none; border-top:1px solid var(--line); font-size:11.5px; font-weight:700; color:var(--ink-muted); cursor:pointer;}

  /* ---------- compliance demo modal (v2 — live call simulation) ---------- */
  .btn-compliance-demo{
    background:var(--critical); border-color:var(--critical); color:#fff; font-weight:700;
  }
  .btn-compliance-demo:hover{background:#8f1610; border-color:#8f1610;}
  .modal.compliance-live{max-width:940px; --csim-h:clamp(300px, 52vh, 560px);}
  @media (max-width:760px){ .modal.compliance-live{--csim-h:clamp(280px, 46vh, 480px); padding:20px 16px 18px;} }
  .csim-wrap{display:grid; grid-template-columns:1fr 1fr; gap:18px; margin-top:4px;}
  @media (max-width:760px){ .csim-wrap{grid-template-columns:1fr;} }
  .csim-transcript{
    background:var(--surface-sunk); border:1px solid var(--line); border-radius:10px; padding:14px;
    height:var(--csim-h); overflow-y:auto; display:flex; flex-direction:column; gap:9px;
  }
  .csim-bubble{max-width:86%; padding:9px 12px; border-radius:12px; font-size:13.5px; line-height:1.4; animation:bubbleIn .25s ease;}
  @keyframes bubbleIn{from{opacity:0; transform:translateY(4px);} to{opacity:1; transform:none;}}
  .csim-bubble .who{display:block; font-size:10px; text-transform:uppercase; letter-spacing:.06em; opacity:.7; margin-bottom:2px; font-weight:700;}
  .csim-bubble.agent{background:var(--surface); border:1px solid var(--line); align-self:flex-start;}
  .csim-bubble.ben{background:var(--accent-tint); color:var(--accent-strong); align-self:flex-end; text-align:right;}
  .csim-bubble.system{align-self:center; background:transparent; color:var(--ink-faint); font-size:11.5px; font-style:italic; padding:2px; max-width:100%; text-align:center;}
  .csim-screen{
    position:relative; background:var(--surface); color:var(--ink); border:1px solid var(--line); border-radius:10px; overflow:hidden; height:var(--csim-h);
    display:flex; flex-direction:column; box-shadow:0 0 0 3px transparent inset; transition:box-shadow .3s ease;
  }
  .csim-screen[data-risk="true"]{box-shadow:0 0 0 3px var(--warning) inset;}
  .csim-screen-bar{display:flex; align-items:center; justify-content:space-between; padding:10px 14px; background:var(--surface-sunk); border-bottom:1px solid var(--line); font-size:11.5px; letter-spacing:.03em; flex-shrink:0; color:var(--ink-muted);}
  .csim-screen-bar .rec{display:flex; align-items:center; gap:6px; color:var(--critical); font-weight:700;}
  .csim-screen-bar .rec .dot{width:7px; height:7px; border-radius:50%; background:var(--critical); animation:pulse 1.2s infinite;}
  .csim-screen-body{flex:1; padding:16px 18px; display:flex; flex-direction:column; gap:11px; justify-content:center;}
  .csim-screen-step{font-size:13.5px; color:var(--ink-muted); display:flex; align-items:center; gap:9px; transition:color .2s ease;}
  .csim-screen-step[data-done="true"]{color:var(--success);}
  .csim-screen-step .m{width:16px; text-align:center; flex-shrink:0;}
  .csim-log{padding:9px 14px; background:var(--surface-sunk); border-top:1px solid var(--line); font-family:var(--font-mono); font-size:10.5px; color:var(--ink-muted); max-height:64px; overflow-y:auto; flex-shrink:0;}
  .csim-log div{padding:2px 0;}
  .csim-lock{
    position:absolute; inset:0; background:rgba(179,38,30,.97); color:#fff; display:flex; flex-direction:column;
    align-items:center; justify-content:center; text-align:center; padding:22px; gap:11px; animation:lockIn .18s ease;
  }
  .csim-lock{overflow-y:auto; overscroll-behavior:contain; justify-content:flex-start; padding-bottom:0;}
  /* auto margins center the content when it fits; when it doesn't, it scrolls instead of clipping */
  .csim-lock > :first-child{margin-top:auto;}
  .csim-lock > .btn-confirm{margin-bottom:auto;}
  .csim-lock .verbatim-box{max-width:100%; overflow-wrap:anywhere; flex-shrink:0;}
  .csim-lock > *{flex-shrink:0;}
  .csim-lock[hidden]{display:none;}
  @keyframes lockIn{from{opacity:0; transform:scale(.97);} to{opacity:1; transform:none;}}
  .csim-lock .siren{font-size:30px; animation:sirenSpin 1s infinite;}
  @keyframes sirenSpin{0%,100%{transform:rotate(-8deg);} 50%{transform:rotate(8deg);}}
  .csim-lock h3{font-family:var(--font-display); font-size:19px; margin:0; letter-spacing:.01em;}
  .csim-lock .verbatim-box{background:rgba(0,0,0,.28); border:1px dashed rgba(255,255,255,.5); border-radius:8px; padding:12px 14px; font-size:13px; line-height:1.4;}
  .csim-lock .verbatim-box strong{display:block; font-size:10px; text-transform:uppercase; letter-spacing:.08em; margin-bottom:5px; opacity:.85;}
  .csim-lock .btn-confirm{background:#fff; color:var(--critical); border:none; font-weight:800; padding:11px 20px; border-radius:8px; cursor:pointer; font-size:14px;
    position:sticky; bottom:14px; z-index:1; max-width:100%; white-space:normal;
    box-shadow:0 0 0 14px rgba(179,38,30,.97), 0 6px 18px rgba(0,0,0,.35);}
  /* spacer so the sticky button never covers the end of the verbatim text */
  .csim-lock::after{content:""; display:block; flex:0 0 14px;}
  .csim-lock .btn-confirm:hover{background:#ffe9e7;}
  .csim-unlocked-flash{position:absolute; inset:0; background:#2F7A4D; display:flex; align-items:center; justify-content:center; color:#fff; font-weight:800; font-size:15px; text-align:center; padding:20px; animation:flashOut 1.1s ease forwards;}
  @keyframes flashOut{0%{opacity:1;} 70%{opacity:1;} 100%{opacity:0;}}

  /* ---------- live roleplay ---------- */
  .persona-toggle{display:flex; gap:8px; margin-bottom:18px;}
  .persona-toggle button{
    flex:1; padding:11px 14px; border:1.5px solid var(--line-strong); border-radius:9px; background:var(--surface);
    font-weight:700; font-size:13.5px; cursor:pointer; color:var(--ink-muted);
  }
  .persona-toggle button[data-active="true"]{border-color:var(--accent); background:var(--accent-tint); color:var(--accent-strong);}
  .rp-stage{
    background:var(--surface); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow);
    padding:20px; display:flex; flex-direction:column; align-items:center; gap:14px; margin-bottom:16px;
  }
  .rp-mic{
    width:84px; height:84px; border-radius:50%; border:none; background:var(--accent); color:#fff; font-size:30px; cursor:pointer;
    display:flex; align-items:center; justify-content:center; box-shadow:0 6px 18px rgba(11,93,107,.35); transition:transform .1s ease;
  }
  .rp-mic:hover{transform:scale(1.04);}
  .rp-mic[data-listening="true"]{background:var(--critical); animation:mic-pulse 1.1s infinite;}
  .rp-mic:disabled{opacity:.5; cursor:not-allowed;}
  @keyframes mic-pulse{0%,100%{box-shadow:0 0 0 0 rgba(179,38,30,.4);} 50%{box-shadow:0 0 0 14px rgba(179,38,30,0);}}
  .rp-status{font-size:13.5px; font-weight:700; color:var(--ink-muted); min-height:18px;}
  .rp-textrow{display:flex; gap:8px; width:100%; max-width:420px;}
  .rp-textrow input{flex:1; padding:10px 13px; border:1.5px solid var(--line-strong); border-radius:8px; font-size:15px; font-family:inherit;}
  .rp-transcript{display:flex; flex-direction:column; gap:10px; max-height:360px; overflow-y:auto;}
  .rp-bubble{max-width:78%; padding:10px 14px; border-radius:14px; font-size:14.5px; line-height:1.45;}
  .rp-bubble.you{align-self:flex-end; background:var(--accent); color:#fff; border-bottom-right-radius:4px;}
  .rp-bubble.ai{align-self:flex-start; background:var(--surface-sunk); color:var(--ink); border-bottom-left-radius:4px;}
  .rp-bubble.sys{align-self:center; background:var(--warning-tint); color:var(--warning); font-weight:600; font-size:13px;}
  .rp-bubble .who{display:block; font-size:10.5px; text-transform:uppercase; letter-spacing:.06em; opacity:.75; margin-bottom:2px;}

  /* ---------- retention ---------- */
  .retention-card{
    background:var(--surface); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow);
    padding:16px 18px; margin-bottom:12px;
  }
  .retention-head{display:flex; justify-content:space-between; align-items:flex-start; gap:12px; flex-wrap:wrap;}
  .retention-name{font-family:var(--font-display); font-weight:600; font-size:17px;}
  .retention-meta{font-size:13px; color:var(--ink-muted); margin-top:2px;}
  .pill-ontrack{background:var(--success-tint); color:var(--success);}
  .pill-followup{background:var(--warning-tint); color:var(--warning);}
  .pill-atrisk{background:var(--critical-tint); color:var(--critical);}
  .touchpoint-log{margin-top:10px; padding-top:10px; border-top:1px solid var(--line); display:flex; flex-direction:column; gap:6px;}
  .touchpoint-row{font-size:13px; color:var(--ink-muted); display:flex; gap:8px;}
  .touchpoint-row .type{font-weight:700; color:var(--ink); text-transform:uppercase; font-size:11px; letter-spacing:.04em;}
  .touchpoint-form{display:flex; gap:8px; margin-top:10px; flex-wrap:wrap; align-items:center;}
  .touchpoint-form select, .touchpoint-form input{padding:8px 10px; border:1.5px solid var(--line-strong); border-radius:7px; font-size:13.5px; font-family:inherit;}
  .touchpoint-form input[type="text"]{flex:1; min-width:160px;}

  /* ---------- need approval / escalation ---------- */
  .btn-need-approval{
    background:var(--critical); color:#fff; border:none; font-weight:700; font-size:13px; padding:9px 16px;
    border-radius:999px; cursor:pointer; display:inline-flex; align-items:center; gap:6px;
  }
  .btn-need-approval:hover{background:#8f1610;}
  .priority-grid{display:grid; grid-template-columns:1fr 1fr; gap:8px; margin:12px 0;}
  .priority-opt{border:1.5px solid var(--line-strong); border-radius:9px; padding:10px 12px; cursor:pointer; text-align:left; background:var(--surface); font-family:inherit;}
  .priority-opt:hover{border-color:var(--accent);}
  .priority-opt[data-selected="true"]{border-color:var(--critical); background:var(--critical-tint);}
  .priority-opt .plabel{font-weight:700; font-size:13.5px;}
  .priority-opt .pdesc{font-size:11.5px; color:var(--ink-muted); margin-top:1px;}

  /* ---------- sign-in & user bar ---------- */
  .sso-buttons{display:flex; flex-direction:column; gap:10px; margin-bottom:6px;}
  .sso-btn{display:flex; align-items:center; justify-content:center; gap:10px; width:100%; text-decoration:none; background:var(--surface);}
  .sso-btn svg{width:18px; height:18px; flex:none;}
  .gate-divider{display:flex; align-items:center; gap:10px; margin:18px 0 12px; color:var(--ink-faint); font-size:12px;}
  .gate-divider::before, .gate-divider::after{content:""; flex:1; border-top:1px solid var(--line);}
  .gate-none{font-size:14px; color:var(--warning);}
  .gate-foot{font-size:12.5px; color:var(--ink-faint); margin-top:22px;}
  .gate-error:not(:empty){display:block;}
  .userbar{display:flex; justify-content:flex-end; align-items:center; gap:12px; flex-wrap:wrap; font-size:13px; color:var(--ink-muted); margin-bottom:12px;}
  .userbar-compact{margin:0 0 6px;}
  .userbar .role{font-size:11px; font-weight:700; letter-spacing:.06em; text-transform:uppercase; padding:2px 8px; border-radius:999px; background:var(--accent-tint, rgba(11,93,107,.1)); color:var(--accent);}
  .userbar a, .userbar button{font:inherit; font-size:13px; color:var(--accent); background:none; border:0; padding:0; cursor:pointer; text-decoration:underline;}
  [data-requires][data-allowed="false"]{display:none !important;}
  .admin-invite{display:grid; grid-template-columns:2fr 2fr 1fr auto; gap:12px; align-items:end;}
  .admin-invite .field{margin:0;}
  @media (max-width:720px){ .admin-invite{grid-template-columns:1fr;} }
  .admin-actions{display:flex; gap:6px; flex-wrap:wrap; justify-content:flex-end;}